brand dog supplies store
Home      Track Your Order     Help Center(FAQ)     My Account shopping cart 0 items in shopping cart checkout
Welcome to Petsoo!  login , New customer? Start here.
  free shipping policy  
black dog t-shirts
black dog tee tank
black dog dresses
printing dog clothes
Dozen sales
Dropshiping Program
how to wholesale our dog supplies
Calculate Shipping Cost
    Dog Clothes
         Dog Shirts
         Dog Tanks
         Dog Dresses
         Dog Sportswear
         Dog Costumes
         Dog Sweaters
         Dog Wedding
         Dog Swimwear
         Dog Coats
         Dog Raincoat
         Dog Jeans
         Dog Christmas Gift
    Dog Collars & Leashes
         Dog Collars
         Dog Leashes
         Dog Tags
    Dog Boots
         Dog Shoes
    Dozen Sales
         Dog Clothes
    Cat Collars & Leashes
         Cat Collars
    Clearance Sale
         Clearance Sale
    Large Dog Clothes
         Large Dog Shirts
         Large Dog Raincoat

You are here: Home > Returns Policy

All items purchased from should be returned to:
Room 1-2-812 ,108# Dongheng GuoJi Building, East 5 sect YiHuan Road, JingJiang District, ChengDu, SiChuan 610041,P.R. China,

within 15 days of receiving it. We do not accept any Returns exceeding that time period. If return due to unfit size or other reasons, we will substract the shipping fee that has occurred, then refund the merchandise amount.

Merchandise Conditions All Item(s) for return must be unworned, unwashed, undyed, unused, and have original plastic bag on, same condition as received. We do not accept any returns if the items have been worned and used. 

Shipping Damage If the merchandise were damaged during shipping, as long as you provide us with damage proof information issued by the carrier, we are glad to replace it for you. Simply send back the damaged merchandise, together with the documents in the original parcel, we will send you same merchandise as soon as we can, at no extra charge.

Re-shipping, cancelled, rejected orders All rejected / returned orders will be required to pay 15% of stocking fee, plus shipping costs incurred (shipping costs not refundable).

Return and Exchange

For wholesaler customers who order more than 100 or 200 pieces have get our free shipping server, if all or some of the merchandise need to be exchanged, then the customer should re-pay the full shipping charge of exchanged merchandise total weight (from China to your country). If all or some of the merchandise needs to be returned without further exchange, we will deduct the shipping fee incurred (from China to your country), the rest of the money will be refunded back to your account. Please bear in mind we do not accept any returns if there is no quality problem.

About merchandise shipping costs, please check on  /calc_shipping.php. Your order weight information is in your order page details.

Return procedures
- Include the original invoice or packing list, please indicate the return reason and contact information. 
- Please use our original packaging or similar container to proper wrap up the item(s) and seal closed with the tape. To protect your interests, we recommend that you obtain a receipt from the carrier / shipper, and insure your package value.

Size Exchange
- Follow the Return procedures (see above)
- Merchandise must be in the same condition as received.
- Re-shipping charges will be billed to you.
- Please indicate the correct size(s) you want on the original invoice from the package you received.
- Once we receive the re-shipping payment, we will send out the new correct size(s) to you as soon as we can.

Returns must be sent to:
Room 1-2-812 ,108# Dongheng GuoJi Building, East 5 sect YiHuan Road, JingJiang District, ChengDu, SiChuan 610041,P.R. China,

If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at .

Dog supplies Catalog:   Dog Clothes  |   Dog Shirts  |   Dog Dresses  |   Dog Collars  |   Dog Coats  |   Dog Sweaters  |   Dog Raincoat  |   Dog Shoes  |   Dog Leashes  |   Dog Tanks
Sign up for email updates and promotions     
 Customer Service:
+86-28-6650-1592 (International)
 Help Center(FAQ)
Live Chat
 Contact Us
 Leave a Message
Online ordering
 Order Status
 Return Policy
 Shipping Cost
 Payment Option
 Size Chart
Website Partner
 Get wholesale pirce
 Drop Shipping
 Affiliate Program
 Member Benefits
 Become a Member
About Us
 Company Information
 Service Statement
 Privacy/Security Policy
 Chinese Holiday
 Like us on Fackbook  Follow us on Twitter
 Follow us on Pinterest Secure SSL Certificate website security  

© 2010-2012 Store Inc. All Rights Reserved.
By using this Website, you agree to our Terms of Use, Service Statement, and Privacy/Security Policy.