brand dog supplies store
Home      Track Your Order     Help Center(FAQ)     My Account shopping cart 0 items in shopping cart checkout
Welcome to Petsoo!  login , New customer? Start here.
  free shipping policy  
black dog t-shirts
black dog tee tank
black dog dresses
printing dog clothes
Dozen sales
Dropshiping Program
how to wholesale our dog supplies
Calculate Shipping Cost
    Dog Clothes
         Dog Shirts
         Dog Tanks
         Dog Dresses
         Dog Sportswear
         Dog Costumes
         Dog Sweaters
         Dog Wedding
         Dog Swimwear
         Dog Coats
         Dog Raincoat
         Dog Jeans
         Dog Christmas Gift
    Dog Collars & Leashes
         Dog Collars
         Dog Leashes
         Dog Tags
    Dog Boots
         Dog Shoes
    Dozen Sales
         Dog Clothes
    Cat Collars & Leashes
         Cat Collars
    Clearance Sale
         Clearance Sale
    Large Dog Clothes
         Large Dog Shirts
         Large Dog Raincoat

Customer Service

If you have questions or need help, please feel free to contact our customer service team.

Call +86 28 6650 1592 (International)

We are happy to assist you from Monday to Friday at 9 am - 5 pm GMT+8:00. Or you also can use our automated self-service system 24/7!

Support Email:

Live Chat:

Please click here to Give us your feedback! We will reply to you within 24 hours.

My Account

Can I cancel the dropping shipping membership service?

DROP SHIPPING service is charged by annual. The minimum turn-on time is one year. You can't stop or cancel this service durning the time.


I would like to upgrade to the drop shipping membership. How can I do?

First of all, you need to create an account in

Then, visit our Drop shipping introduction page, click on the Join Now button. Drop shipping service will be added to the shopping cart. At last, complete the payment in accordance with the settlement of the shopping cart. After the payment is confirmed, drop shipping membership will open for you and inform you by email.

Here is something about DROP SHIPPING services for your reference:

If you have any qusetions about DROP SHIPPING , please do not hesitate to contact our customer service department. Service mailbox:




I want to replace my previous email address into a new one. How can I do it?

You can log into the member center at any time, modify your shipping address, telephone number and contact information. Our system set a limit to modify the rights of user accounts. If you want to change your email address, please use your old one writting to us and tell us your new email address.We will replace it for you within a day and notify you by E-mail.

If you can't use the previous e-mail any more because of the loss of email password or other reasons, please write to us using your new e-mail with previous e-mail address, order number or parcel receiving information. When we receive the email we will check it carefully within a day and notify you by E-mail
Or Customer service mailbox:

Note: if your old account information has no any order history, or you do not need to query about historical order records. We recommend you start a new account in our website.


I forget my login password. How can I do?

If you forget your login password in the , you can get it back by doing the following methods:

1. Open the petsoo and click on the link MY ACCOUNT in the upper right corner, then click forgot my password?

2. Input the E-mail address that you registered as an account and fill in the verification code.

3. Click the Continue button. If it passes the system audit, the website will prompt that a new login password is sent to your E-mail address.

4. Check your Email and you will find a password retrieve notification we send to you, which contains your login information and a new password.

Note: If you do not receive our email for a long time, please check it to see if it is put into the trash. Sometimes it will be mistakenly considered as a spam. In order to avoid such things, we recommend that you can set our E-mail address to the white list

If you meet any difficulties or need our help, please do not hesitate to contact our customer service department. Service mailbox:



How to create an account on the website

It is very easy to create an account on our website and It's free for all users.

1. First, open the website and click on the link MY ACCOUNT in the upper right corner, then select the type of account you want to register. It provides two registration types, namely, wholesaler and retailers. You can get different identities depending on different needs after registration. If you are wholesalers, we do recommend choosing the wholesaler member to complete registration. Then you can see all the wholesaler prices displayed.

2. Fill in your E-mail address, login password and other information in the registration page in We recommend that you use your common email address as your login account. Because we will send all the order information to the email address your registered. In addition,if you forget the login password, you can also reset it in the registered mailbox.

Note: Sometimes our mail will be mistakenly considered as a spam. In order to avoid such things, we recommend that you can set our E-mail address to the white list.


Online Ordering

how do i pay with a credit/debit card through paypal if that option isnt available?

You can choose your credit or debit card as your payment methods when you send a PayPal payment. Click the Change link when sending a payment.

Note: If there is enough money in your PayPal balance to cover the payment, you cannot use your credit or debit card as a payment method for that payment.

If you do not have a PayPal account, you can enter your credit or debit card information during the checkout process to complete the payment.

If that isn't the issue, go to your PayPal profile and check to see if your cards are really there. If not, add them.

Here's How:

1. Log in to your PayPal account.
2. Click the Profile subtab.
3. Click the Credit Cards link in the Financial Information column.
4. Click Add.
5. Enter your credit card information.
6. Click Save.
7. Follow any additional directions on the page.

You may also try to make your credit/debit card your primary payment method.

Here's How:

1. Log in to your PayPal account.
2. Click Credit Card.
3. Click the radio button next to the credit or debit card you wish to make primary.
4. Click Make Primary.

I hope this helps!

In addition to Paypal payment, do you also accept another methods of payment?

You can easily complete online payment through Paypal, and we will receive your payment in a few minutes and start processing your order.

At the same time, you can also choose Western Union to remit money and bank transfer to complete payment. For more details about methods of payment, please visit:

Note: Using Western Union and bank transfer, handling charges may be generated.

When you choose Western Union and bank transfer to pay for us, please send us your payment voucher to


I do not have a Paypal account. How to use a credit card to pay through Paypal?

We recommend you register a Paypal account. It is convenient and safe for more than 100,000 websites to complete payment in the world by using Paypal.

If you do not have a Paypal account, when it turns to the Paypal account page, please click the sentence "do not have paypal account?". Then through the Paypal guidelines, you can easily complete the credit card payment and create a Paypal account.



Do I need to pay customs duties if I buy something in

All our items are shipped from China to the world. You do not need to pay customs duties most of time. If the money sum you paid exceeds your local Customs limits, you may be charged a little customs fee. For more details, please consult your local customs department or visit the Customs website .

In order to avoid paying customs fee, we usually mark the item as a gift on the commercial invoice when we ship it out and lower the value of the item at 0.8-1.5 U.S. Dollar. According to this standard, you can calculate how much you need to pay in your local customs or do not need to pay.

Note: You can contact our customer service after you submit the order and according to your local customs regulations, inform us the specific amount of money you want to write on the invoice.



I want to buy, but my country/region is not on the list of delivery areas. How can I do?

We have listed some regular delivery areas on our national/regional form. Some relatively remote countries or cities, we have not included in it. If your country or region is not included in the list, please email us at our customer service to check if it can be delivered.

Where are you located?

we are located in Chengdu, Sichuan province of China. We are engaged in the business of importing and exporting pet supplies over eight years.

Do you offer Drop Shipping?

Yes,  please click here  to get information about how to become our drop shipping membership.

I am a wholesaler, How to get your whoelsale price?

Whether you are wholesaler or traders of pet industry, or maybe you own a pet shop or online store, it is convenient to purchase your favorite pet supplies in our We are very pleased to provide you with high quality and low overhead pet supplies from China.

First, you need to be registered as a member of the wholesalers. You can click the MY Account, at the top of the upper right corner of the website, to complete the registration online, or you can also click here to jump directly to the registration page. When your registration is complete and log on to our website, you can see the wholesale prices of all commodities displayed below the retail prices.

For all of our customers, whether wholesaler or Buyer, if you order our products over 30 pcs each time, we can offer you wholesale price. Our shopping cart system will automatically change the retail price to the wholesale price. It's sure that you can choose 30 items of different color, style and size.

More our wholesale Policy view here:

About PayPal Info

What is PayPal?
PayPal, a leader in online payments with over 193 million accounts worldwide, is the faster, safer way to pay and get paid online. PayPal makes online shopping fast, fun and easy, and it's accepted by thousands of merchants all over the world.

For more information on PayPal, click here.

How do I use my PayPal account online?
Customers with existing PayPal accounts only need to sign into their PayPal account during the checkout process.

How do I apply for PayPal - What if I don't have a PayPal account?
You can open a PayPal account at Once you have an active account, you can proceed with your order.

Is my information secure on

The protection of your personal information is a priority to . That is why we have taken measures to protect the loss, misuse and alteration of the information you provide. We use Secure Socket Layer (SSL) Protocol encryption technologies to ensure your information is encrypted while being transmitted over the internet.

Please note: certain browsers and firewalls do not permit communication through secure servers.

Can I place or modify an order over the phone?

Ordering over the phone or via e-mail is NOT available.

At this time, once an order is completed and shiped, it cannot be canceled, updated or changed as we begin processing your order immediately once it has been place. You may return or exchange the item/s. Please view our return & exchange policy for more information.

Can I change or cancel my order?

You may change or cancel your order if it hasn't been processing. Simply call Customer Service at 86-28-6650-1592 or email to , Note your order Number and Account Name.

Once an order is completed and Shiped, it cannot be cancelled, updated (add/remove items) or changed as we begin processing it immediately. You may return or exchange the items. Please view our Return & exchange policy for more information. 

How can I review order details?

Registered users can log into their account and view the order history and details of any online order.

How long will it take for my order to arrive?

We use EMS, TNT or DHL for delivery, DHL normally takes 3-5 business days for the order to be arrived, EMS and TNT normally take 7-10 business days for the order to be arrived. Thank you.

If you have concerns or need further help, please give us E-mail or phone call.

How can I pay for my order? What payment methods do you accept?

We accept the following payment methods for purchases only:


also PAYPAL accept the following credit cards for online purchases direct:

American Express

Our payment details page:

If you have any questions, please call Customer Service at: 86.28.6650.1592 or via email to


Can I track my order online?

You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.

For tracking order status please click

Shipping & Delivery

Why the shipping cost in you website is more expensive than the other similar one?

We are sorry for any inconvenience caused. All our items are shipped from China to the world. The international transportation cost will be higher than the cost in the own domestic shipping.

However, the quality of our products are good and the price is relatively low compared with the price of other website's seller. If you are a wholesaler, you can also choose the free shipping services we provide which can save you a lot of cost.

For more details about free shipping policy, please visit:

I want to know which countries and regions you can delivered?

Currently, all the items are shipped from China through DHL, TNT, EMS. The delivery areas cover more than 20 countries and regions, including the United Kingdom, Canada, Australia, Sweden, Finland and so on. You can open the shipping cost calculation page to check whether you are in these areas or not.

Shipping cost calculation page:

Where are you shipping from?

We all order are shipped directly to you from our warehouse in China.  

How are the shipping charges calculated for my order?

Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

You can online calculated shipping charges at here:


What is the Free Shipping policy?

For all of our customers, whether wholesaler or retailer, if you order our products over 30 pcs each time, you will get wholesale price, more than 200 pcs will enjoy free shipping service.

view our free shipping policy at here:

I ordered on the website and still have not receive my package?

Once your order has left our warehouse you will receive an email confirmation with your order tracking number. A link to the appropriate courier's site will be provided for easy tracking. You can also check your Order Status on our website if you have your order number and Email Account available. Click here to track your order.

If you have any questions, please contact Customer Service for assistance at call +86-28-6650-1592 or email us via .

How can I track my order?

You may track your package by going to our website, at the bottom of the screen click on Order Status, and type your order number and Email Account. If you do not know your order number, please call +86.28.6650.1592 or email to , and a Customer Service Representative will be happy to assist you.

What shipping options do you offer?

Ous all order shiped from China to worldwide, We use EMS, TNT or DHL for delivery, DHL normally takes 3-5 business days for the order to be arrived, EMS and TNT normally take 7-10 business days for the order to be arrived. 

Note: We do not offer shipping to multiple addresses and PO BOX address.

I have not receive shipment confirmation email?

We apologize if you did not receive a shipment confirmation email. You may still track your package by going to our website, at the bottom of the screen click on Order Status, and type your order number and Email Account. If you do not know your order number, please call +86.28.6650.1592 or email to , and a Customer Service Representative will be happy to assist you.

Return Policy

What is your Returns Policy?

You may return most new, unopened items with original tags still attached to the items within 15 days of delivery for a full refund minus the original shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Otherwise, if you want to return an item, you will be responsible for the return shipping fee getting the product back to CHINA. Returns must be sent via a reputable shipping company such as UPS, DHL, EMS or FedEx and must have a tracking number.

If you would like to exchange an item, please place a new order for the correct size/color. Then simply return back the first order that you do not want and we will refund the first order entirely. When you return your order, please include the original packing slip so we can tied the return back to your account. Also please make a note in with it that you have already reordered and would like a refund on the returned item.

To process an exchange or return, please ship the item(s) back to:
Room 1-2-812 ,108# Dongheng GuoJi Building, East 5 sect YiHuan Road, JingJiang District,ChengDu,SiChuan 610041,P.R. China

Please include the original packing slip, a copy of your receipt or your order number, name, address and reason for return with the item being returned.

Dog supplies Catalog:   Dog Clothes  |   Dog Shirts  |   Dog Dresses  |   Dog Collars  |   Dog Coats  |   Dog Sweaters  |   Dog Raincoat  |   Dog Shoes  |   Dog Leashes  |   Dog Tanks
Sign up for email updates and promotions     
 Customer Service:
+86-28-6650-1592 (International)
 Help Center(FAQ)
Live Chat
 Contact Us
 Leave a Message
Online ordering
 Order Status
 Return Policy
 Shipping Cost
 Payment Option
 Size Chart
Website Partner
 Get wholesale pirce
 Drop Shipping
 Affiliate Program
 Member Benefits
 Become a Member
About Us
 Company Information
 Service Statement
 Privacy/Security Policy
 Chinese Holiday
 Like us on Fackbook  Follow us on Twitter
 Follow us on Pinterest Secure SSL Certificate website security  

© 2010-2012 Store Inc. All Rights Reserved.
By using this Website, you agree to our Terms of Use, Service Statement, and Privacy/Security Policy.